Feedback / Complaints

VFS aims to provide an efficient service to its applicants. If you have a Feedback / Complaint, we would like to know about it as soon as possible. Every Ireland Application Centre operated by VFS maintains a Feedback / Complaint Register for the benefit of the applicants. The supervisor of the Visa Application Centre shall provide access to the Register on demand.

Alternatively, you can e-mail your Feedback to FeedbackIeGhana@vfshelpline.com

Above mention e-mail ID is ONLY for feedback/ Complaints

for any correspondence and query kindly e-mail us on info.iegh@vfshelpline.com

Or call us for your Feedback / Complaint on +233 21 768417 Ext. 6 Or +233 21 769018 Ext. 6

If you wish to Feedback / Complain about the service you received from VFS, you may Contact US directly in person at a Visa Application Centre (s).

In all cases please provide:

• Your name,
  
• Address,
  
• Telephone number and
  
• A clear description of your complaint with as much detail of names, dates, places and other background as possible.

If you are a VISA applicant then please provide following details as well:

• Your Date of Birth
  
• Type of Application
  
• Any Application reference number(s)/Passport Number (s)

We will take your complaint seriously, and will try to provide a full reply within 2 working days. If we cannot give you a full reply within this time we will tell you when we expect to do so and keep you up to date with progress.

In the unlikely event that you are not satisfied with our response, you can escalate your complaint to Visa Application Centre Ireland, Ghana. The complaint must be addressed to:

Ireland Visa Reception Centre, Ghana
VFS Ghana Pvt. Ltd.
Hse. No. F298/5
Norla Link
North Labone Estate
Accra
Ghana

+233 21 768417
+233 21 769018

Appreciation
We welcome your reviews on the support we provide. They will help us to identify what we do well and what we could do better. If you have any comments on the support you have received, please feel free to write in the compliments register.

VFS would, of course, is keen to hear from you if you have received outstanding service from a particular member of our team and would be delighted to receive your recommendations.