Feedback / Complaints
VFS aims to provide an efficient service to its applicants.
If you have a Feedback / Complaint, we would like to know about
it as soon as possible. Every Ireland Application Centre operated
by VFS maintains a Feedback / Complaint Register for the benefit
of the applicants. The supervisor of the Visa Application Centre
shall provide access to the Register on demand.
Alternatively, you can e-mail your Feedback to FeedbackIeGhana@vfshelpline.com
Above mention e-mail ID is ONLY for feedback/ Complaints
for any correspondence and query kindly e-mail us on
Or call us for your Feedback / Complaint on +233 302 746210
If you wish to Feedback / Complain about the service you received
from VFS, you may Contact US directly in person at a Visa Application
In all cases please provide:
- Your name,
- Telephone number and
- A clear description of your complaint with as much detail of
names, dates, places and other background as possible.
If you are a VISA applicant then please provide following details
We will take your complaint seriously, and will try to provide
a full reply within 2 working days. If we cannot give you a full
reply within this time we will tell you when we expect to do so
and keep you up to date with progress.
- Your Date of Birth
- Type of Application
- Any Application reference number(s)/Passport Number (s)
In the unlikely event that you are not satisfied with our response,
you can escalate your complaint to Visa Application Centre Ireland, Ghana. The
complaint must be addressed to:
Ireland Visa Reception Centre,
Plot No 29 9 Kakramadu Road Cantonments
Next to GOTHE Institute ,Accra
+233 302 746210
We welcome your reviews on the support we provide. They will help
us to identify what we do well and what we could do better. If you
have any comments on the support you have received, please feel
free to write in the compliments register.
VFS would, of course, is keen to hear from you if you have received
outstanding service from a particular member of our team and would
be delighted to receive your recommendations.